AND INFORMATION REGARDING THE PROCESSING OF PERSONAL DATA.
Document valid starting January 1, 2024. Please check this document periodically for any updates.
Here at [company name], we believe in transparency and care about the confidentiality of your data. We strictly collect only the necessary information to provide you with the ordered services, and we keep them securely.
GENERAL INFORMATION
This Policy explains our privacy practices for www.romcosrl.ro and romcodistribution.ro (hereinafter referred to as the “Site”). This Privacy Policy applies to all services provided by ROMCO SRL (hereinafter referred to as “ROMCO SRL,” “we,” or “our”). This Privacy Policy explains why and how we collect and use the personal information of our clients.
ROMCO SRL is registered with the Trade Register under number J40/33/1991, Fiscal Code 2356382, with registered office at Bdul. Basarabia 256 and operational headquarters at Bdul. Basarabia 256.
Below you will find information about the following:
Information Collection
How We Use Information
Purpose of Data Processing
Recipients of Personal Data
Security Measures
Retention Period
Your Rights
Age Limit
Changes to the Privacy Policy
Questions and Contacts
1. INFORMATION COLLECTION
When you access and browse the Site, we collect the following information about you:
Information Provided by You:
Contact Details – We receive and store any information transmitted by completing an order. Order forms collect information about you, including: name, personal identification number (CNP) or tax identification number (NIF), postal address (residence / domicile / correspondence address), phone number, email address, and location data (IP).
Information We Receive through the Use of Our Services:
Automated Information – When you visit our site, we collect information that may constitute personal data. This information includes IP address, URL referral, last visited page, browser type used, operating system. We may record the date and time of access as well as the number of clicks made on our site.
Traffic Measurement Tools – We use traffic measurement services provided by third parties (Google Analytics) to collect information about the use of the Site, such as visits, visited pages. We also track the popularity of published content. Traffic measurement tools use specific tracking techniques (e.g., cookies) to recognize the device and analyze information about you. They collect the following information: which pages you visited and how much time you spent on these pages, your IP address, the operating system you use, the browser you use, and the site you visited before reaching our site.
Log Information – When you visit the Site, access content provided by us, use our services, use the chat application, ask questions, request technical assistance regarding the services provided, send us emails, participate in contests, or complete satisfaction forms on our website, we automatically collect and store a series of information in log files. This information includes IP address, web address, site visited before, web address of exit, browser used, operating system, date and time, type of request sent, and any errors received from the Site or services.
Other Information – We also receive and store any information you transmit to our Site, through our Chat, email, phone, or any other communication with our team or in connection with the provision of contracted services. Whenever you contact us, we will record the ticket, chat, or phone conversation to ensure that we have accurate information so that we can provide the contracted services and support the actions taken by our team in the event of a complaint regarding the response received from us.
2. HOW WE USE INFORMATION
Information Provided by You:
We collect, store, and use the information you provide for the following purposes:
Contact Information – to contact you regarding your orders, service status, changes in functionality for our services and Site. Also, when you have explicitly consented to receive such information, we send you notifications about our new services/special offers or periodic notifications. We use email, phone, or text messages (SMS) to inform you about any issues with hosting accounts, service interruptions, updates, or improvements to services.
Payments and Financial Information – this information is necessary along with contract information to open a client account, complete a new order, extend an existing contract, start a new contract, issue an invoice, and fulfill our legal and tax obligations.
INFORMATION ABOUT YOUR USE OF OUR SERVICES
We collect, store, and use the information we receive as a result of your use of our services for the following purposes:
Automated Information – to identify issues with our servers, administer our Site and services. This information cannot identify a person except to prevent fraud or abuse on our Site or systems.
Statistical Tools – to improve our services and Site.
Log Information – to identify any issues, administer our Site.
Other Information – to manage your account and orders, to have accurate and relevant information in case of a dispute/complaint, and to identify specific elements that can help us improve the services provided.
3. PURPOSE OF DATA PROCESSING
When you access or use our Services, we need to collect and use your information in accordance with this Policy. We respect confidentiality and adhere to some fundamental principles when processing personal data:
We will collect the minimum personal information necessary to deliver the contracted Services.
We provide complete transparency about how we will use your information to comply with our legal obligations with respect to your confidentiality.
We ensure that we only use the information for the purpose for which you have given us consent.
Personal data is processed, in accordance with this Policy, for:
Contract – based on your order for the provision of services and products from the commercial offer of ROMCO SRL (e.g., registration and renewal of web domains, hosting services, SSL certificates, virtual servers, dedicated servers).
Legal Obligations – reporting to the National Agency for Fiscal Administration and other state institutions (at their express request) to fulfill the activities related to the checks of the authorities, such as ANAF, ANPC, ANSPDCP, IPJ, Prosecutors, etc.
Legitimate Interest – necessary for legitimate purposes in our interest, such as:
to provide our customers with the ordered products or services;
to identify and prevent illegal activities, fraud;
to improve network and information system security;
to better understand how visitors interact with our site;
to identify the effectiveness of promotional and marketing campaigns;
Consent – we rely on your consent to use your personal data to deliver the ordered products or services, to send marketing information (periodic emails, newsletters, maximum 1 per month, and promotional offers) by email. You can withdraw your consent to receive marketing information at any time by updating the settings in your customer account.
4. RECIPIENTS OF PERSONAL DATA
Your personal data may be transmitted to the following categories of recipients:
Data subject or their representatives;
National or international organizations (e.g., RoTLD, Tucows Inc., Eurid, etc.)
Public authorities in Romania (e.g., ANAF, National Office for Prevention and Control of Money Laundering, Prosecutors’ Offices, Gendarmerie, etc.) and abroad (e.g., European Commission, tax authorities, courts, etc.).
Personal data may be transferred to entities within the European Union, EEA, or outside the EU only for the purpose for which the data subject placed an order on the ROMCO SRL platform. The personal data transmitted will be those declared by the data subject and not excessive in relation to the purpose for which sending to a specific third party is required.
5. SECURITY MEASURES
We use Secure Sockets Layer (SSL) to encrypt the information you complete on the Site to protect their security and integrity to and from the Site. When we store information, we ensure that critical and sensitive data is encrypted.
We have implemented physical, electronic/software, and procedural measures regarding the collection, storage, and disclosure of information that may lead to the identification of a person. Our procedures require us, in some cases, to request proof of your identity before providing you with information or processing your requests.
To protect your account against unauthorized access, we have implemented session management and automatic expiration measures. As an additional security measure, we recommend that you log out using the Log-out option when you have finished using your customer account or computer and do not save passwords in your browser.
Although we are dedicated to data security and take necessary measures to ensure a high level of security, you should be aware that no data transmission over the Internet can be guaranteed to be secure. Therefore, you should be aware that we cannot guarantee complete security of the personal data you transfer to us over the Internet.
6. DATA RETENTION
The retention and processing of personal data are carried out for the duration of the validity of the contracts concluded with ROMCO SRL or the validity of the domains registered through the Site, plus 10 years from the termination of the contractual relationship or the expiration of the domains, unless a applicable legal provision requires retention for a longer period.
7. YOUR RIGHTS
As a data subject, regarding your own Personal Data, you have the following Rights:
Right of access to data (Art. 15 of the Regulation);
Right to rectification of data (Art. 16 of the Regulation), following identification of the requesting person;
Right to erasure of data, a request that will be analyzed in terms of meeting the express conditions of Art. 17 of the Regulation and the purpose of collection;
Right to restriction of data, a request that will be analyzed in terms of meeting the express conditions of Art. 18 of the Regulation;
Right to data portability (Art. 20 of the Regulation);
Right to object (Art. 21 of the Regulation);
Right not to be subject to a decision based solely on automated processing, including profiling (according to Art. 22 of the Regulation);
Right to address the National Supervisory Authority for Personal Data Processing and Justice.
By accessing the Account Details section in the Client Area, you can access, modify, correct information associated with your account. If you need further assistance or wish to exercise these rights, you can contact us using the information provided in this Policy in the “Questions and Contacts” section.
8. AGE LIMIT
In accordance with the Terms and Conditions of ROMCO SRL, we do not offer services or collect information for individuals under the age of 18. If you have evidence that a minor (under 18) has purchased services or provided us with their personal information, please contact us using the information provided in this Policy in the “Questions and Contacts” section.
9. CHANGES TO THE PRIVACY POLICY
We reserve the right to modify the Privacy Policy at any time. If we decide to modify this Policy, we will add those updates here or in any other location we consider appropriate so that you are informed about the information we collect.
If we make significant changes to these Privacy Policies, we will notify you in this section, by email, or through the Site at least 15 days before these changes take effect.
10. QUESTIONS AND CONTACTS
If you have any questions about this Privacy Policy, if you wish to exercise any of your rights regarding personal information, please contact our Data Protection Officer in writing by a dated and signed letter, accompanied by a copy of your ID card, sent to ROMCO SRL at the email address: office@romcosrl.ro
If you make a request regarding the exercise of your data protection rights, we will respond to the request within the one-month period provided for by the Regulation.
Your consent to the processing operations is expressed when placing an online order in accordance with the provisions of Law no. 667/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data.
